Refund Policy

At Eloualistore, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Our goal is to make the return or exchange process as simple and hassle-free as possible. Please read our refund policy below for all the details.

Returns & Exchanges
We accept returns and exchanges within 5 days of the delivery date. To be eligible for a return or exchange, your item must be in its original, unused condition with all tags still attached. Items must not have been worn, washed, or altered in any way. Once we receive and inspect the returned items, we will process your refund or exchange promptly.

How to Return or Exchange an Item

1. Contact Us: To initiate a return or exchange, please reach out to our customer service team at oussamaelouali17@gmail.com with your order number and the items you wish to return or exchange.
2. Shipping: You are responsible for the return shipping costs, unless the item you received is defective or incorrect. For exchanges, we will ship the new item at no additional charge.
3. Processing Time: Once we receive the returned items, please allow 5-7 business days for us to process your refund or exchange. Refunds will be credited to the original payment method.

Non-Returnable Items
Certain items are not eligible for return or exchange, including:

• Sale or clearance items
• Underwear, swimwear, and intimate apparel (for hygiene reasons)

Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us within 7 days of receiving your order. We will provide you with a prepaid return label and issue a full refund or send you a replacement item.

Refunds
Once your return is processed and approved, we will issue a refund to your original method of payment. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

Customer Support
If you have any questions about our refund policy or need assistance with a return or exchange, please feel free to contact our customer service team at oussamaelouali17@gmail.co or call us at [0663451912].

Thank you for shopping with Eloualistore! We're here to ensure your experience is smooth and enjoyable.